Realfy – Terms of Service

Welcome to Realfy, a cutting-edge platform designed for businesses, agencies, and individuals to build, train, and deploy advanced AI representations. On Realfy, businesses and agencies can create AI Agents and AI SDRs, while individuals (such as celebrities and personal brands) can create their AI SDR Agent. These agents help you to understand your audience better and sell more through meaningful connection and valuable insights.

These Terms of Service (“Terms”) constitute a legally binding agreement between you and Realfy (collectively referred to as “we”, “our”, “us” or “Realfy”) governing your access to and use of our websites, mobile applications, software, APIs, services, products and content (collectively, the “Services”). By accessing or using any part of the Services, you acknowledge that you have read, understood and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Services.

The Services are evolving rapidly. We may update or amend these Terms periodically to reflect changes in the law, regulatory requirements, technology, our business practices or when introducing new features. When we make material changes, we will provide appropriate notice such as posting an updated version on our website or app and updating the “Last updated” date at the top of the document. Your continued use of the Services after the effective date of any change constitutes your acceptance of the revised Terms. If you do not accept the changes, you must stop using the Services and, if applicable, cancel your account.

Please read these Terms carefully. They include a mandatory arbitration clause and class-action waiver in Section 19 that affects your rights regarding how to resolve any disputes. These Terms also incorporate our Privacy Policy, which describes how we collect, use and protect personal data, and our Data Protection Policy, which explains how we comply with applicable laws such as the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We encourage you to review these documents to understand our practices and your rights.

For purposes of these Terms, the following capitalised terms have the meanings set forth below. Additional definitions may be provided elsewhere in the Terms:

Account – The personalised credentials and associated profile created when you register to use the Services. An Account may be classified exclusively as a Business Account, an Agency Account, or an Individual Account.

Affiliate – Any entity that directly or indirectly controls, is controlled by, or is under common control with, Realfy, including subsidiaries, parent companies and related entities.

AI SDR – Your digital brand ambassador agent, created and deployed by a Business or Agency Account to represent a brand or entity.

AI Content – Responses, audio, images, video and other outputs generated by an AI SDR Agent, AI SDR, or AI Agent in response to user interactions, as well as de-identified conversation data used to train, refine and improve AI models.

AI Model – The machine-learning model and underlying technologies that enable an AI agent to generate chat responses, audio synthesis, video rendering and other outputs based on training data and user inputs.

AI SDR Agent – Your digital self as an individual. A digital persona representing an individual user (such as a celebrity or personal brand), trained using the individual's data (such as text, audio, images and video) and configured to interact authentically with Customers.

Biometric Verification – A third-party identity verification process that uses biometric identifiers (e.g., facial recognition, voice recognition or other unique biological traits) to confirm that an individual applying to create an AI SDR Agent is genuine and matches the identity they claim. This process is required before launching an AI SDR Agent for commercial use.

Content – Text, audio, voice, photographs, images, videos, graphics, messages, comments, ratings, reviews, suggestions, data, files or other materials created, uploaded, submitted, transmitted or otherwise made available through the Services. Content includes both User Content (defined below) and AI Content.

Interaction – Any communication between a Customer and an AI SDR Agent, AI SDR, or AI Agent, including but not limited to text chats, voice calls, video calls, audio messages, screen sharing, or interactive experiences. Interactions may be recorded for quality assurance, moderation, audience insights, feature development and AI training purposes.

Monetization – The process by which an Account holder earns revenue through subscription packs, in-app purchases, or other forms of compensation.

Platform – The Realfy ecosystem comprising our websites, mobile applications, backend servers, third-party integrations and all related infrastructure that deliver the Services.

Services – The Platform, AI Agents, AI SDRs, AI SDR Agents, websites, mobile apps, APIs, training tools, chat interfaces, voice and video features, subscription management tools, and any other products or services offered by Realfy.

User – Any person or entity that accesses or uses the Services, whether as a Business, Agency, Individual, Customer, or visitor without an Account. When we refer to “you,” it encompasses all users unless a provision applies specifically to a certain Account type.

Customer – Any Business, Agency, or Individual who has an active subscription for Realfy services.

User Content – Content uploaded, transmitted or otherwise submitted by Users through the Services. User Content may include messages, audio recordings, video clips, training files, profile information, ratings, reviews, comments and other materials. User Content does not include AI Content generated solely by an AI agent.

Realfy strives to create a safe environment for all users while maintaining strict compliance with applicable legal frameworks, including the Artificial Intelligence Act (AI Act). To use the Services, you must meet the following eligibility criteria:

Minimum Age – The Platform is strictly restricted to adults. You must be at least 18 years old and capable of forming a binding contract to register an Account, purchase a subscription pack, or use the Services in any capacity. This requirement ensures compliance with the AI Act and reflects the commercial and data-driven nature of the platform's activities. If you are under 18 years of age, you are prohibited from using the Services.

Account Requirements – To create a Business, Agency, or Individual Account and launch an AI Agent, AI SDR, or AI SDR Agent, you must meet any additional requirements specified during the onboarding process (including providing accurate business details, tax forms, payment information, and completing biometric verification where applicable).

Residency Restrictions – You must not be located in a country or region subject to sanctions or embargoes that restrict access to our Services. You represent that you are not on any government list of prohibited or restricted parties.

By registering an Account or using the Services, you represent and warrant that you satisfy the eligibility requirements above and that you will comply with all provisions of these Terms. Realfy reserves the right to deny access, suspend or terminate any Account if you violate eligibility criteria or provide false or inaccurate information during registration.

4.1 Account Creation

To access certain features of the Platform (such as creating AI agents or interacting with them), you must register an Account. Depending on your use case, you will register as a Business, an Agency, or an Individual, and we will require you to provide corresponding business data (e.g., company name, registration details, corporate payment information) or personal data (e.g., legal name, date of birth, personal contact and payment information). You agree to provide accurate, current, and complete information and to update your details as needed. Realfy may require you to verify your email address or phone number, complete a captcha, agree to our policies, and confirm your age before your Account becomes active. You are solely responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. If you believe your Account has been compromised, you must notify us immediately. We are not liable for any loss or damage arising from your failure to protect your credentials. There are no dedicated "Fan Accounts" on Realfy; all users operate under one of the following primary account structures.

4.2 Business and Agency Accounts

Businesses and Agencies use the Platform primarily to create, train, and deploy AI SDRs and AI Agents. These accounts allow entities to represent their brand digitally, engage with Customers, provide support, and gather valuable audience insights to drive sales and connection. Account holders are responsible for setting the parameters of their AI agents, managing the data used to train them, and ensuring that all activities comply with applicable commercial laws and our Acceptable Use Policy.

4.3 Individual Accounts

Individuals (such as celebrities, influencers, and personal brands) use the Platform to build, train, and deploy their AI SDR Agent. Creating an AI SDR Agent requires a stringent verification process (detailed in Section 5) to protect the individual's likeness and prevent impersonation. Individual Account holders can monetize their digital persona by setting subscription prices, managing personality boundaries, and offering unique interactions to Customers. You must ensure that any training data you provide is lawful, licensed, or owned by you.

4.4 Customers and Visitors

Users who purchase an active subscription pack to interact with an AI SDR Agent, AI SDR, or AI Agent are considered Customers. Customers can engage in text chats, voice calls, or video sessions to gain insights, build connections, or receive services. Users who access the Platform without an active subscription pack or account are considered visitors, and may browse publicly available pages, view previews, and access marketing or educational content subject to these Terms.

Before an Individual Account can launch an AI SDR Agent, the account holder must complete a rigorous verification and onboarding process designed to protect personal likeness, prevent deepfakes, and ensure platform safety. This process includes the following steps:

Identity Verification: You must provide government-issued identification and complete an identity check through our third-party verification provider. This confirms that you are who you claim to be and that you meet our minimum age requirement of 18.

Biometric Verification: To guarantee that the AI SDR Agent represents the genuine individual and to prevent impersonation, we require a biometric verification step. This involves scanning your face, voice, or other unique biological traits and comparing it to your training data. Our biometric provider retains only the data necessary to perform the verification, is contractually obliged to delete or de-identify it afterward, and uses it solely for identity verification purposes.

Platform Agreement: You must review and accept any specific revenue share, licensing, and liability agreements relevant to monetizing an AI SDR Agent. This outlines payout terms, your responsibilities in moderating your AI, and our rights to remove or suspend your AI.

Content Review: You will provide sample training data and initial AI configuration settings. Our moderation team reviews your submissions to ensure compliance with our content policies. We may request modifications or refuse approval if the content violates our rules or any applicable law.

Payment and Tax Information: You must supply the necessary information to process payouts and comply with tax regulations (e.g., linking a bank account, providing a taxpayer identification number). You are responsible for any taxes owed on income earned through the Platform.

Upon successful completion of these steps, your AI SDR Agent may be published for Customer interactions. Realfy reserves the right to reverify your identity or request additional documentation at any time to ensure ongoing compliance.

6.1 Training Data Submission

Account holders provide various forms of data to train their AI SDR Agent, AI SDR, or AI Agent, including text documents, audio recordings, video clips, brand guidelines, and personality notes. You represent and warrant that you own or have the necessary rights to all training data you upload.

6.2 AI Configuration and Boundaries

After submitting training data, you may configure your AI’s name, avatar, description, tone, and operational boundaries (e.g., restricted topics, specific sales guidelines, or brand voice constraints). You acknowledge that while an AI SDR Agent is designed to emulate your personal likeness, and AI SDRs/Agents are designed to emulate your brand, the outputs may not always perfectly match your expectations. We recommend that you regularly review Customer interactions and adjust your settings to improve accuracy, safety, and alignment with your goals.

6.3 De-identified Data and Model Improvement

We use de-identified conversation data from interactions between Customers and your AI SDR Agent, AI SDR, or AI Agent to improve our models, develop new features, and enhance the accuracy and safety of the Services. "De-identified data" means that personal identifiers (such as names and contact details) are removed or obscured so the data cannot reasonably be linked back to an individual. You agree that Realfy may use this de-identified data for research, analytics, audience insights, and product improvement, and you waive any claims to compensation or rights over such data.

7.1 Deployment to External Channels

Unlike traditional closed ecosystems, Realfy is designed to meet your audience where they already are. Once an AI SDR Agent, AI SDR, or AI Agent is created and trained on the Platform, it is deployed to interact with users across third-party sites and communication channels. These external integrations include, but are not limited to:

• Meta (Facebook Messenger)
• Instagram
• WhatsApp
• Telegram
• Google (Gmail and Google Workspace)
• SMS messaging networks
• Your own custom websites

7.2 Functionality on Third-Party Platforms

The nature of the interactions (such as text chat, voice notes, or multimedia sharing) will depend entirely on the capabilities and limitations of the specific third-party platform where the AI is deployed. Your AI agent will do the work directly on these channels, engaging your audience, providing support, or driving sales based on your configuration parameters.

7.3 Compliance with Third-Party Terms

Because your AI agents operate on external channels, you are solely responsible for ensuring that your use of the AI complies with the terms of service, acceptable use policies, and community guidelines of those respective third-party platforms (e.g., Meta’s platform policies). Realfy is not responsible for any account suspensions, bans, or limitations imposed by third-party services resulting from your AI's interactions. Furthermore, Realfy is not liable for any downtime, API changes, or service interruptions originating from these external networks.

8.1 Service Subscription Plans

Realfy operates on a software-as-a-service (SaaS) model. To build, train, deploy, and manage an AI SDR Agent, AI SDR, or AI Agent, Business, Agency, and Individual Account holders must subscribe to one of our Platform plans. We offer the following subscription tiers based on feature access and usage limits:

Starter Plan: Designed for basic deployment and standard features.

Pro Plan: Enhanced capabilities, increased limits, and deeper analytics.

Elite Plan: Premium access, priority processing, and advanced integrations.

Custom Plan: Tailored solutions and enterprise-grade deployment limits.

Note: Realfy provides the infrastructure for you to deploy your AI agents. We do not facilitate or process subscriptions from external users or Customers to your specific AI agent. Any monetization of your AI on third-party channels is managed externally by you.

8.2 Payment Processing

By selecting a subscription plan, you authorise Realfy (or our authorised third-party payment processors, such as Stripe) to charge your designated payment method for the recurring subscription fee and any applicable taxes. Subscription fees are payable in advance and will automatically renew at the end of each billing cycle unless cancelled. All financial information is handled securely by the payment processor and is not stored on Realfy’s servers, except for limited transaction tokens necessary to maintain your active subscription.

8.3 Refund Policy

Subscription fees to the Realfy platform are generally non-refundable. Once a subscription period has begun, you are responsible for the entire fee for that billing cycle. Subscriptions may be cancelled at any time via your Account settings. Upon cancellation, you will retain access to your plan's benefits until the end of the current billing cycle, and you will not be charged for future cycles. We do not provide partial or prorated refunds for unused time. Realfy may, at its sole discretion, grant refunds or platform credits in exceptional technical circumstances.

8.4 Chargebacks and Disputes

If you initiate a chargeback or payment dispute without first contacting our support team to resolve the issue, we reserve the right to immediately suspend or terminate your Account and restrict your ability to use the Services.

9.1 Absolute Ownership of Training Data

We believe that your data is yours. You retain absolute ownership of all User Content, personal data, business data, brand guidelines, and files you upload to train your AI SDR Agent, AI SDR, or AI Agent. You grant Realfy a secure, limited license strictly to host, process, and use this data only for the purpose of operating and deploying your specific AI agent on your behalf.

We explicitly guarantee that Realfy will never use your proprietary training data, personal information, or interaction logs to train, fine-tune, or improve our own foundational AI models, nor will we sell or share this data with third parties for their training purposes.

9.2 AI Content, Outputs, and Inherent Limitations

The responses, text, audio, and interactions (collectively, “AI Content”) generated by your AI agent during its deployment belong to you (the Account holder). You are solely responsible for all outputs generated by your AI SDR Agent, AI SDR, or AI Agent across all third-party platforms.

By using our Services, you explicitly acknowledge and agree that artificial intelligence is an evolving technology. AI agents can and will make mistakes, and may occasionally generate inaccurate, nonsensical, or unintended responses (commonly referred to as "hallucinations"). Because you dictate the training data and operational boundaries, Realfy accepts no liability or responsibility whatsoever for the AI Content or outputs generated by your agents. It is your responsibility to monitor your AI's interactions and ensure that both your training data and the resulting AI Content comply with all applicable laws and do not infringe upon the copyright, trademark, privacy, or intellectual property rights of any third party.

9.3 Platform Content

While you own your data and your AI's specific outputs, Realfy retains all rights, title, and interest in the Platform itself. All trademarks, service marks, logos, proprietary software, underlying AI models, dashboard interfaces, code, and infrastructure (collectively, “Platform Content”) are owned or licensed by Realfy. You may not copy, modify, distribute, reverse engineer, decompile, or create derivative works based on the Platform Content without express written permission from Realfy.

To protect our community, our partners, and ensure a safe environment across all deployment channels, Realfy expects all Users to adhere to the following rules. Violations may result in warnings, suspension or termination of your Account, removal of content, forfeiture of subscription fees and, where appropriate, referral to law enforcement.

10.1 Platform Content

You agree not to:

• Engage in illegal activities – You may not use the Services to commit, promote or facilitate any illegal act. This includes, but is not limited to, fraud, trafficking, money laundering, harassment, stalking, extortion, terrorism, exploitation, child abuse and any other activity prohibited by law.
• Share or request illegal or unsafe content – You must not upload training data, configure your AI agent, or ask an AI SDR Agent, AI SDR, or AI Agent to generate content that is defamatory, obscene, pornographic, exploitative, violent, hateful, racist, discriminatory or otherwise objectionable. We have a zero-tolerance policy for content involving minors in a sexualized or exploitative manner. Deepfakes, synthetic media or manipulated content that portrays real people without consent in an inappropriate context are strictly forbidden.
• Harass or harm others – Do not bully, harass, threaten, intimidate or invade the privacy of other Users, Customers, or Account holders. This includes sending unwanted messages, doxxing, making threats of violence or encouraging self-harm.
• Impersonate or misrepresent – Do not impersonate any person, organisation or entity (including a Business, Agency, or Individual Account holder) or falsely state or otherwise misrepresent yourself or your affiliation with Realfy. This includes creating fake AI SDR Agents, spoofing brand identities for AI SDRs, or forging identity documents during the onboarding process.
• Spam or manipulate the Platform – Do not create multiple accounts, artificially inflate rankings, post repetitive content, engage in vote manipulation, or otherwise disrupt or degrade the normal operations of the Services.
• Circumvent security or abuse vulnerabilities – Do not hack, compromise or interfere with the security or integrity of the Platform or attempt to access other users’ Accounts or data. Do not use any robot, spider or automated system to scrape, collect or harvest information from the Services without permission.
• Reverse engineer or misuse the Services – You may not reverse engineer, decompile or disassemble the Platform, AI models or any underlying software, nor create any product or service that competes with Realfy by using or referencing our confidential information.

10.2 Deepfakes and Synthetic Media

Realfy uses advanced AI technology to create an AI SDR Agent strictly with the verified, biometric consent of the Individual Account holder. However, we strictly prohibit the unauthorised creation or distribution of deepfake content that misrepresents another person or entity. You may not upload or generate synthetic media that depicts a real person in a way that is misleading, derogatory, harmful, exploitative or non-consensual. Account holders must ensure that their training data does not include any content that constitutes a deepfake or violates applicable laws. Any accounts found to be engaging in the creation or distribution of prohibited deepfakes will be terminated immediately, and we may cooperate with law enforcement where required.

10.3 NSFW Content and Adult Themes

Realfy maintains a strict no NSFW content policy. This means that sexualised content, erotic role-play, nudity, pornography or obscene material is not permitted on the Platform or through any deployed channels. AI SDR Agents, AI SDRs, and AI Agents must not be trained or configured to engage in sexually explicit conversations or produce adult content. Account holders are expected to set clear boundaries for their AIs that exclude adult themes. Customers interacting with the AIs must respect these boundaries and refrain from requesting NSFW content. Violations may result in immediate suspension or termination of the offending Account or subscription block.

10.4 Child Safety and Exploitation

Content that depicts or exploits minors, in any form, is absolutely prohibited. This includes sexual content, harassment, grooming, endangering a child’s well-being, or any encouragement of such behaviour. We report any suspected child exploitation to the appropriate authorities and will terminate any Account involved in such activities without notice. If you encounter any content or behaviour that threatens a child, please report it immediately via our support channels or safety team email.

10.5 Hate Speech, Violence and Extremism

We do not allow hate speech or content that targets individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability or any other protected characteristic. Content that glorifies violence, self-harm, terrorism or extremist ideology is likewise prohibited. Users must not request the AI agents to produce violent imagery or instructions for harming themselves or others.

10.6 Illegal or Regulated Goods and Services

You may not use the Platform to buy, sell, distribute or promote illegal or regulated goods or services, including but not limited to drugs, controlled substances, weapons, firearms, gambling services, stolen goods, counterfeit items, or any other product or service whose sale is restricted by law. Businesses, Agencies, and Individuals may not deploy AI SDRs or Agents that promote such goods. Customers must not request advice on acquiring or using illegal items.

10.7 Misrepresentation and Fraud

Users must not provide false or misleading information to Realfy or to other users. This includes misrepresenting your identity or corporate status during registration, using stolen payment details, falsely claiming to represent an official brand or Individual, or manipulating interactions for fraudulent gain. Engaging in phishing, scamming, or any deceptive practice will result in immediate account action and may also lead to legal consequences.

10.8 Copyright and Intellectual Property Infringement

You may not upload or share any content that infringes upon the copyrights or other intellectual property rights of others. If you are a rights holder and believe that your content has been used on the Platform without authorisation, please file a notice with our copyright agent in accordance with the Digital Millennium Copyright Act (DMCA) or applicable regional laws. We respond to valid DMCA notices by removing infringing content and, when appropriate, terminating repeat infringers.

Realfy is committed to enforcing these Terms fairly and consistently across all Accounts. We utilise automated tools, human reviewers and community reporting to detect and respond to violations. Our moderation practices include:

• Automated Filters – AI models and keyword filters are used to identify and block prohibited content before it is processed or shown to Users. These systems also monitor patterns of behaviour that may indicate spam, harassment, exploitation or other policy violations across deployed channels.
• Human Moderation – Our trained moderation team reviews flagged interactions, reported Content and samplings of AI agent outputs. Human review allows us to contextualise Content and assess edge cases that automated filters may misinterpret.
• User Reporting Tools – Customers and Account holders can report problematic messages, profiles, AI agents, or behaviour via our platform reporting tools, dashboard links, or by contacting support. Reports are prioritised based on severity (e.g., child safety takes top priority) and investigated thoroughly. We may request additional information from the reporter or other parties involved.
• Gradual Enforcement – Depending on the violation, we may apply a range of enforcement actions, including warnings, content removal, temporary suspensions, permanent bans, AI retraining requirements, forced disconnection from third-party channels, or Account termination. We attempt to educate Users on minor violations before resorting to harsh measures, but serious or repeat offenders may face immediate removal.
• Appeals – If your Account or Content is affected by an enforcement decision, you may file an appeal. Appeal instructions are provided in the enforcement notice. We will review the appeal and respond with a decision. During the appeal process, your Account or AI agent may remain suspended or disconnected until a final determination is made.

We reserve the right to remove or disable Content or deactivate AI agents that violate these Terms or are harmful to the community without prior notice. We do not guarantee that all Content will be monitored or that all violations will be prevented. You use the Services at your own risk and understand that you may encounter content that you find offensive or inaccurate. If you encounter such content, please report it.

The Platform interacts heavily with and may include links to third-party websites, apps, communication channels, or services that are not owned or controlled by Realfy. Examples include deployment destinations (e.g., Meta, Telegram, WhatsApp), payment processors (e.g., Stripe), cloud hosting providers (e.g., AWS), analytics tools (e.g., Google APIs) and AI infrastructure providers that assist in delivering our Services. We provide these integrations solely for your convenience and to facilitate core functionality.

Realfy does not endorse or assume any responsibility for the content, privacy practices, or operational terms of these third-party services. When you access a third-party service through our Platform or deploy your AI agent to an external channel, you do so at your own risk and are strictly subject to that third party’s terms of service and privacy policies. Realfy is not responsible for the collection, use, or disclosure of your information by any third party.

Your privacy and the sovereignty of your data are paramount to us. Our Privacy Policy explains how we collect, use, share, and protect your personal and business data, while our Data Protection Policy provides additional details about compliance with the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), the Artificial Intelligence Act (AI Act), and other applicable privacy laws, including strict age restrictions (18+) and the rights of data subjects. By using the Services, you consent to our collection and use of data as described in those policies. As explicitly stated in Section 9, we will never use your proprietary training data to train our foundational models. We implement robust technical and organisational measures designed to protect your information from unauthorised access, loss, misuse, or alteration. However, no system or third-party deployment channel is completely secure, and we cannot guarantee absolute security. You acknowledge that you provide information at your own risk and that Realfy is not liable for any unauthorised access or data breach beyond our reasonable control.

14.1 Termination by You

You may deactivate your Business, Agency, or Individual Account at any time via your account settings. Deactivation cancels all active subscription plans, immediately stops the deployment and operation of your AI agents across all third-party channels, and prevents your Account from being visible. If you wish to permanently delete your Account and all associated data, please contact our support team. We may ask you to verify your identity and confirm your request before deletion. Termination or deletion of your Account does not relieve you of any obligations to pay fees owed or pending transactions, and does not entitle you to a prorated refund for any unused subscription time.

14.2 Termination or Suspension by Realfy

We may suspend or terminate your Account at any time, for any reason, at our sole discretion. Common reasons include violating these Terms, providing false business or personal information during registration, failing to maintain biometric or identity verification, engaging in fraudulent practices, or deploying AI agents that violate third-party channel policies or cause harm. In the event of termination, Realfy will immediately disconnect and remove your AI SDR Agent, AI SDR, or AI Agent, delete your User Content from our active servers, and we may bar you from re-registering. We will make reasonable efforts to notify you of the reasons for the termination unless prohibited by law. Terminated or suspended Account holders may not create new Accounts without Realfy’s prior written consent.

14.3 Effect of Termination

Upon termination of your Account (whether by you or by us), your right to access the Platform, use the Services, and deploy AI agents ceases immediately. All licenses granted to you in these Terms terminate. Sections of these Terms that by their nature should survive termination (including but not limited to payment obligations, absolute ownership of your training data, warranty disclaimers, limitation of liability, dispute resolution, and governing law) will remain in full force and effect.

The Services - including the Platform infrastructure and your deployed AI SDR Agents, AI SDRs, and AI Agents - are provided “as is” and “as available” without warranties of any kind, express or implied. To the fullest extent permitted by law, Realfy disclaims all warranties, including the implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and quiet enjoyment, as well as any warranties arising out of course of dealing or usage of trade. We do not warrant that the Services will be uninterrupted, secure, error-free, free of harmful components, or that any defects will be corrected. As AI technologies are inherently unpredictable and prone to "hallucinations," we make no guarantees about the quality, accuracy, timeliness, truthfulness, completeness, or reliability of any outputs (including AI Content) generated by your agents on third-party platforms. Your use of the Services and the deployment of AI agents is entirely at your own risk.

To the fullest extent permitted by applicable law, in no event shall Realfy, its Affiliates, directors, officers, employees, agents, licensors or service providers be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenues, or business opportunities, whether incurred directly or indirectly, or any loss of data, use, goodwill or other intangible losses, resulting from:

• (a) your access to, use of, or inability to access or use the Services;
• (b) any conduct or content of any User, Customer, or third party on the Services or across your external deployment channels, including any defamatory, offensive, or illegal conduct;
• (c) any AI Content, hallucinations, or outputs obtained from or generated by your deployed agents;
• (d) any account suspensions, bans, or API limitations imposed on you by third-party platforms (e.g., Meta, Telegram, WhatsApp) resulting from your AI agent's interactions; or
• (e) unauthorised access, use, or alteration of your transmissions, training data, or content, even if Realfy has been advised of the possibility of such damages.

In no event shall Realfy’s aggregate liability for all claims related to the Services exceed the amount you paid Realfy for your subscription plan, if any, in the twelve (12) months preceding the event giving rise to the claim. The limitations of this section shall apply to any theory of liability, whether based on warranty, contract, statute, tort (including negligence), strict liability or otherwise, and even if any limited remedy is found to have failed of its essential purpose.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. Accordingly, some of the above limitations may not apply to you. Nothing in these Terms shall affect any statutory rights that you cannot contractually waive. If you are a consumer in the European Union or another jurisdiction with mandatory consumer protections, certain rights and remedies may apply that are not excluded here.

You agree to indemnify, defend and hold harmless Realfy and its Affiliates, directors, officers, employees, agents, licensors and service providers from and against any and all claims, liabilities, damages, losses, costs, expenses and fees (including reasonable attorneys’ fees) arising out of or relating to:

• (a) your User Content, training data, or the deployment and operation of your AI SDR Agent, AI SDR, or AI Agent across any third-party channels;
• (b) your breach of these Terms or the terms of service of any third-party platform where your AI agent is deployed;
• (c) your violation of any law or the intellectual property, privacy, or other rights of a third party;
• (d) your use of, reliance on, or legal responsibility for any AI Content, mistakes, hallucinations, or outputs generated by your AI agents; or
• (e) your conduct in connection with the Services.

Realfy reserves the right to assume the exclusive defence and control of any matter subject to indemnification by you, in which case you agree to fully cooperate with our defence of such claims.

18.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of laws principles. If you are a Customer, Business, Agency, or Individual residing in the European Union, the United Kingdom, or another jurisdiction that mandates consumer or business protections, mandatory provisions of your local law may apply despite the above choice of law.

18.2 Mandatory Arbitration and Class Action Waiver (U.S. Residents)

For Users (including all Account holders and Customers) residing in the United States, you and Realfy agree to resolve any disputes arising out of or relating to these Terms or the Services through binding arbitration rather than in court. However, either party may bring an individual action in small claims court or seek injunctive or other equitable relief to stop unauthorised use or abuse of the Services or intellectual property infringement without engaging in arbitration. Arbitration shall be conducted by a single arbitrator under the rules of the American Arbitration Association (AAA) or another mutually agreed arbitration provider. The arbitration shall take place in a location to be determined in accordance with AAA rules.

You and Realfy expressly waive the right to a jury trial and to participate in any class or representative action. All claims must be brought on an individual basis; class actions and class arbitrations are not permitted.

This arbitration provision shall survive the termination of your use of the Services. If you reside outside the United States, mandatory arbitration may not apply. In that case, you agree to submit to the non-exclusive jurisdiction of the courts of Delaware, United States, for any disputes arising from these Terms or the Services.

18.3 Informal Resolution

Before initiating arbitration or a lawsuit, you agree to first contact Realfy and attempt to resolve your dispute informally. Most concerns regarding your subscription plan, AI agent deployment, or account status can be resolved quickly by contacting our support team at the email address provided below. If the dispute is not resolved within sixty (60) days, you or Realfy may initiate formal proceedings. All disputes must be filed within one (1) year from the date the cause of action arose, unless the applicable law provides for a longer time period.

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be limited or eliminated to the minimum extent necessary and will not affect the validity and enforceability of any remaining provisions. The failure of Realfy to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision. Any waiver must be in writing and signed by a duly authorised representative of Realfy. These Terms, together with all policies referenced herein (including the Privacy Policy, Data Protection Policy, and any specific Platform or Monetization Agreements required for your Account type) constitute the entire agreement between you and Realfy. They supersede any prior agreements, communications or understandings of any kind, whether oral or written, with respect to the Services. The section headings are for convenience only and shall not affect the interpretation of these Terms.

If you have any questions, comments or concerns regarding these Terms, our Services or our policies, please contact us at:

Realfy Inc.
Coastal Highway 16192
Lewes, Delaware 19958, United States of America
Email: hello@realfy.ai

We value feedback and are committed to continuously improving our Services. Thank you for being part of Realfy.